Refund policy
The short version
You have 14 days from delivery to return an unopened item for a refund. We charge no admin or restocking fee — you only pay the courier cost of getting it back to us.
Once a bean bag, dog bed or kiddies item has been opened, we can't refund or exchange it. Every item is custom-made to order, and an opened one can't be resold. If it's the wrong size, we can resize it for you instead — see below.
Bought the wrong size?
This is the most common reason people get in touch, and it's usually fixable without a return.
We can resize your bean bag for R500 (excluding courier fees, which are for your account). It's faster and cheaper than returning and reordering, and you keep the cover you chose.
Email us and we'll arrange it.
Please note: Bean bags can be resized down, but not up, for an additional R500. This means we can resize an XL to a L, but not a L to an XL.
Returning an unopened item
- Request your return within 14 days of delivery
- The item must be unused, in original condition and in its original packaging
- Include your receipt or proof of purchase
- You arrange and pay for the courier to us — we recommend a trackable service, and insurance for higher-value items
- Return shipping costs are not refundable
Once we receive and inspect the item, we'll email you to confirm whether the refund is approved. Approved refunds are processed to your original payment method within 7 working days.
Damaged or defective items
If something arrives damaged or faulty, email us straight away with photos. We'll replace it — this applies whether or not the item has been opened.
What we can't refund
- Opened items — custom-made and can't be resold
- Sale items — only regular-priced items are eligible for refunds
- Cancelled orders before delivery — a R220 fee applies to cover payment gateway charges
Gifts
The same rules apply to items received as gifts.
Refund not showing?
Check your bank account first, then your card provider or bank, as processing times vary on their side. If it still hasn't appeared, get in touch and we'll help you trace it.
Get in touch
083 200 2549
Every item we make is crafted specifically for you. We've written these terms in line with fair consumer practice in South Africa, but we're consumers too — if your situation doesn't fit neatly into the above, contact us and we'll do our best to be reasonable.