Deliveries

All orders delivered by Taylor Made Designs. All orders can take up to 3 business days to process, regardless of the shipping option selected at checkout.

We encourage all customers to thoroughly review their shipping and billing information prior to checking out to ensure any possible delays are avoided.

Delivery Time Frames and Charges

Our delivery department operates Monday to Friday from 8 am to 5 pm.

Delivery Policy

Subject to availability and receipt of payment, all orders are processed within 1-2 weeks. Once orders have been dispatched to the courier shipments should take 2-3 working days. No shipments or deliveries will be done over weekends or holidays.

Should the company experience a high volume of orders, you may experience a delay in shipment of your order.

You accept that in order for us to prove delivery of an order, we do not have to prove that you personally received the goods, but rather that any person at the delivery address signed for the delivery.

Delivery charges for your order will be calculated and displayed at checkout or upon request. Delivery confirmation along with a tracking number will be sent via email once your order is processed and ready to be dispatched to the courier. 

Taylor Made Designs (Pty) Ltd. is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.)

Returns & Refunds

Refund Period: You have 14 days from the date of purchase to request a refund or exchange.

Eligibility for Return: Items must be unused, in original condition and packaging when returned directly to Taylor Made & Design (shipping cost is your responsibility).

Required Documentation: Provide a receipt or proof of purchase upon delivery.

Refunds: Once we receive and inspect your return, you’ll be notified via email about the approval or rejection of your refund. If approved, it will be processed within 7 working days to your original payment method.Please note, as we are physically pay for the items to be packaged, a R300 packaging fee will be charged for any refunds, if the items are opened

Late or Missing Refunds: Check your bank account first, then contact your credit card company and bank. For further assistance, contact us.

Sale Items: Only regular-priced items are eligible for refunds, sale items cannot be refunded.We will charge a R220 levy due to payment gateway fees for any orders that is cancelled prior to delivery Payment Gate way fees)

Exchanges: We only replace defective or damaged items. Email us to initiate an exchange. Please note, bean bags are huge items, therefore if opened- we can resize your bean bag at R500 (ex courier fees)

Gifts: The same rules apply for gift returns.

Shipping Returns: Courier the product to us. You are responsible for return shipping costs, which are non-refundable.If the items are opened, NOTE THAT A R300 packaging fee ( Three Hundred Rand) will be charged – this is only to recover our costs for packaging ( Duffle bag,plastic & labour)

Trackable Shipping and Insurance: Consider using trackable shipping or insurance for more expensive items.

Contact: For help or questions, reach out to our operations team at 083 200 2549 or info@taylormadedesign.co.za.