Deliveries

All orders delivered by Taylor Made Designs. All orders can take up to 3 business days to process, regardless of the shipping option selected at checkout.

We encourage all customers to thoroughly review their shipping and billing information prior to checking out to ensure any possible delays are avoided.

Delivery Time Frames and Charges

Our delivery department operates Monday to Friday from 8 am to 5 pm.

Delivery Policy

Subject to availability and receipt of payment, all orders are processed within 1-2 working days. Once orders have been dispatched to the courier shipments should take 2-3 working days. No shipments or deliveries will be done over weekends or holidays.

Should the company experience a high volume of orders, you may experience a delay in shipment of your order.

You accept that in order for us to prove delivery of an order, we do not have to prove that you personally received the goods, but rather that any person at the delivery address signed for the delivery.

Delivery charges for your order will be calculated and displayed at checkout or upon request. Delivery confirmation along with a tracking number will be sent via email once your order is processed and ready to be dispatched to the courier. Taylor Made Designs (Pty) Ltd. is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.)

Returns & Refunds

Refund Period: You have 14 days from the date of purchase to request a refund or exchange.

Eligibility for Return: Items must be unused, in original condition and packaging when returned directly to Taylor Made & Design (shipping cost is your responsibility).

Required Documentation: Provide a receipt or proof of purchase upon delivery.

Refunds: Once we receive and inspect your return, you’ll be notified via email about the approval or rejection of your refund. If approved, it will be processed within 7 working days to your original payment method.

Late or Missing Refunds: Check your bank account first, then contact your credit card company and bank. For further assistance, contact us.

Sale Items: Only regular-priced items are eligible for refunds, sale items cannot be refunded.We will charge a R220 levy due to payment gateway fees for any orders that is cancelled prior to delivery Payment Gate way fees)

Exchanges: We only replace defective or damaged items. Email us to initiate an exchange. Please note, bean bags are huge items, therefore if opened- we can resize your bean bag at R500 (ex courier fees)

Gifts: The same rules apply for gift returns.

Shipping Returns: Mail the product to us. You are responsible for return shipping costs, which are non-refundable.

Trackable Shipping and Insurance: Consider using trackable shipping or insurance for more expensive items.

Contact: For help or questions, reach out to our operations team at 083 200 2549 or info@taylormadedesign.co.za.

Terms & Conditions

Detailed Description of Products and/or Services

Taylor Made Designs (Pty) Ltd is an online store providing couches, leather products, and products in the furniture industry.

Agreement of Sale

An agreement of sale between Taylor Made Designs (Pty) Ltd and a customer is only valid once payment has been made and the company receives proof of payment. Up until this point, all products remain the property of Taylor Made Designs (Pty) Ltd.

Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. The transaction currency is South African Rand (ZAR).

Responsibility

Taylor Made Designs (Pty) Ltd takes responsibility for all aspects relating to the transaction including sale of products and courses sold on this website, customer service and support, dispute resolution, and delivery of goods.

Disclaimer

It is our mission that all information on this website is as accurate and up to date as possible, and that all products promoted cause no harm to our customers, patients, or the environment. However, due to the possibility of human and technical error, Taylor Made Designs (Pty) Ltd accepts no responsibility for the accuracy or completeness of the information provided on the website. Neither do we accept responsibility for any adverse reactions that any of our products may cause. While we have taken every reasonable measure to ensure that the products promoted on this website are of the highest quality and safety.

Use of the Website

This site may be used by customers to browse the content and products and to make legitimate purchases. Persons may not use this site for any purposes such as fraudulent or speculative transactions or to copy, reproduce, republish or redistribute any of the images or content available on the site.

Country of Domicile

This website is governed by the laws of South Africa and Taylor Made Designs (Pty) Ltd chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature:

Unit 13 & 14, Inospace – Peer Works, Kraaifontein, Cape Town, 7570

Variation

Taylor Made Designs (Pty) Ltd may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Company Information

This website is run by Taylor Made Designs (Pty) Ltd Inc. based in South Africa. Taylor Made Designs (Pty) Ltd contact details:

Telephone: 083 200 2549

Email: info@taylormadedesign.co.za